Shipping policy

Once a package has been scanned and accepted by the shipping carrier, it is NO longer our responsibility. We are NOT responsible for packages that are lost, delayed, or damaged in transit once they are in possession of the carrier.

Once a package is marked as “Delivered” by the carrier, we are NOT responsible for lost or stolen packages. We do NOT offer refunds or exchanges for lost or stolen shipments.

We are NOT responsible for delivery timeframes. The shipping carrier is held responsible regardless of the shipping method selected.

We are NOT responsible for orders sent to an incorrect delivery address provided by the customer. Ensure your shipping information is accurate, including apartment/ unit numbers. If a package is returned due to an incorrect address, the customer is responsible for any additional shipping fees to resend the order.

Please contact the shipping carrier for any questions or concerns regarding your shipment.